Player Information
What you can expect from a licensed operator, what it expects from you, and where to take a problem.
Your rights
- To be told the rules, fees and limits before you commit, in terms you can read in full.
- To have your age and identity checked, and your personal information protected.
- To set limits on your spending, take a break, or close your account.
- To exclude yourself from every licensed provider through BetStop.
- To complain, and to take a complaint to the regulator.
Your obligations
- To be 18 or older and give accurate details when you register.
- To use only your own account and your own payment methods.
- To follow the operator's terms and house rules.
- To play within limits you can afford.
Where to find the rules
This site does not host any operator's rules. Each operator publishes its own, and you should read them before you register: the rules of each product, the minimum and maximum bet, how winnings are worked out and paid, how long withdrawals take, and the conditions attached to any starter offer. If something is unclear, ask the operator's support team before you add funds.
Access to your personal information
An operator holds the details you give it, and its privacy policy says how to ask for a copy and a correction. For what this site holds about you, see the privacy policy. Under thePrivacy Act 1988 (Cth)you may ask for access to, and correction of, personal information an organisation holds about you.
Who may not take part
- People under 18.
- People registered with BetStop, for as long as the registration lasts.
- People who do not live in Australia.
- People an operator has excluded, or who have excluded themselves with it.
- Anyone using another person's identity or account.
Who supervises licences
Australia has no single national licence for online wagering. Licences are issued by state and territory regulators, and federal law sets what may be offered and advertised to people in Australia.
How licences are checked
The Commission publishes a register of the operators it has licensed. We list only operators that appear on it when we review them, and the footer of every page names the licensee. The register is a live document, so check it for the current status of any operator:
Register of licensed operators
Making a complaint
Complain to the operator first and keep a copy of what you send. If the reply does not resolve it, you can take it to the regulator:
How to complain about a licensed operator
If gambling is causing you harm, seeresponsible gambling for limits, self-exclusion and free support.